Refund Policy

1. Refund period

Refund requests should be submitted within 14 calendar days of the original purchase.

Submitting a request does not automatically guarantee a refund. Each request is reviewed based on the circumstances of the transaction.

2. When a refund may be approved

We may approve a refund when:

• You were charged more than once for the same product.
• You paid for a product but cannot access it because of a technical problem on our side.
• You were charged for a different product than the one you purchased.
• The purchased digital product has a significant technical problem that prevents normal use.
• A transaction appears to be unauthorized and requires investigation.

3. Digital-content access

Because our products are delivered digitally, refunds are generally not available after the purchased content has been accessed or downloaded, except when required by applicable law or when Twilight Feather determines that an exception is appropriate.

Online reader

Children Diseases: Sickle Cell and Children Diseases: Asthma are provided through Twilight Feather's protected online reader and are intended to be read in a web browser. These books are not provided as downloadable or offline PDFs.

4. Duplicate purchases

If you accidentally purchase the same book more than once, please contact us within 14 days. After verifying the duplicate transaction, we may refund the duplicate purchase.

5. Change-of-mind purchases

We generally do not issue refunds simply because you changed your mind, no longer want the book, or purchased the wrong product after completing checkout.

If you are unsure which product is right for you, please review the product information before purchasing or contact us before completing your order.

6. How to request a refund

To request a refund, contact:

[email protected]

Please include:

• Your name
• The email address used for the purchase
• The name of the book or product
• The approximate purchase date
• A brief description of the issue
• Your Stripe receipt or transaction information, if available

Please do not send credit-card numbers, CVC codes, passwords, or other sensitive payment information.

7. Review and processing

We review refund requests individually. If a refund is approved, it will generally be issued to the original payment method through our payment processor.

Processing time may depend on your bank or card issuer.

8. Exceptions and applicable rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

Twilight Feather may make reasonable exceptions when circumstances warrant.